Getting your order to you.

Your waybill number is the tracking reference the courier issues once your order leaves our warehouse. We email it to you as soon as the parcel is collected, along with a link to track it in transit.

If you have not received a waybill within one working day of your dispatch confirmation, email HelloLee@san-med.co or send us a WhatsApp and we will resend it.

Once payment reflects, your order moves straight into picking and packing. You will receive an order confirmation first, then a dispatch notification carrying your waybill number the moment the courier collects.

Orders paid before midday on a working day are dispatched the same day where the stock is on hand. Anything later goes out on the next working day. If a line is on back-order we tell you before dispatch rather than letting you wait.

We deliver medical consumables and disposables nationwide across South Africa, to all nine provinces - hospitals, clinics, private practices, distributors and residential addresses alike.

Main-centre addresses are typically quickest. Outlying towns, farm and plot addresses can take an extra day or two, and some remote areas are serviced on set delivery days. We also arrange international shipping on request.

Bulk consignments, palletised stock and heavy or oversized items are quoted separately from standard parcel rates, because they move on road freight or a dedicated vehicle rather than through the normal courier network.

Send us the quantities, the delivery town and any access limitations - loading bay, tail-lift needed, after-hours or ward-level delivery - and we will quote the freight together with your product pricing so you see one landed cost.

Contact us within 48 hours of delivery with your order number, the waybill number and a photograph of what arrived, including the packing slip.

Where the error is ours, we arrange collection and dispatch the correct goods at our cost - you are not out of pocket. Please keep the items in their original packaging and unopened until we have confirmed the collection.

Returns of correctly supplied goods are considered within 7 days of delivery, provided the items are unused, unopened and in their original sealed packaging with all labelling and batch information intact.

Sterile, single-use and consumable stock cannot be accepted once the seal is broken - this is a patient-safety and regulatory requirement, not a preference. Return transport is for the customer's account and a handling fee may apply.

Please contact us for a return authorisation before sending anything back. Unauthorised returns cannot be traced to your account and cannot be credited.

Yes. We supply into the wider Southern African region and further afield on request. International orders are quoted individually, because freight cost depends on weight, volume, destination and how quickly you need the goods.

Consignments ship with a commercial invoice, packing list and transport document, and we can supply certificates of origin, CE certification and batch documentation where your clearing agent needs them. Import duties, destination VAT and clearance charges are levied by the destination country and are for the buyer's account. Send us your requirements and delivery country and we will come back with the options.